It's been three years since this article “5 Things to Know Before You Start a Marketing Plan” was published. Content marketing is still such a new creature to most of us that it might be a good idea to expand on some of that information, and look at how you can use it to finish out the calendar year on a roll.
What's in it for your customers? The main benefits for most customers are time and money—are you addressing both of these? Customers appreciate being informed of sales and other specials, but it's just as important to be considerate of their time. Are you delivering your messages in a timely fashion? Are you consistently reminding clients of appointments? Do you have a system in place to let them know their purchase is ready to be picked up? Are your customers able to access your content quickly? Marketing often involves tying up these loose ends.